Privacy Policy
United States Privacy & Security
Updated September 26, 2024
Your Privacy
Thank you for shopping at TheGildedThistle.com. This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.
Customer Data
TheGildedThistle.com collects customer data for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve shopping experiences, and to provide communication about products, services and promotions, including those that we believe may be of interest to you. The personal information provided by you during a transaction or e-mail enrollment, and collected by us, such as your name, telephone number, e-mail address, mailing address, and product information (“Personal Information”) is used to process transactions, provide order updates, shipping updates, reply to inquiries, and email promotional information of interest if enrolled in email marketing. We also monitor use of the website and traffic patterns to improve the user experience and product offerings, as well as to determine what offers, promotions, or information that may be of interest to those enrolled in the email marketing subscription.
TheGildedThistle.com may disclose specific personal or transactional customer data, if required by law, governmental request or court order, if based on our good-faith belief that it is necessary to conform or comply with such law, request or court order. We may also be inclined to disclose customer data to help prevent the unauthorized use of credit cards and gift cards.
We do not collect or store any payment information locally. Our 3rd party payment gateway, Stripe, securely collects payment information and processes the transaction through their encrypted payment gateway. Visit Stripe.com to learn more about their terms.
Our Email Marketing List
We offer those enrolled in our email marketing list advanced notice of sales, new merchandise launches, store openings, and other promotions. Email addresses collected at TheGildedThistle.com are used internally only. Should you wish to unsubscribe from our email list, you can do that by unsubscribing in the footer link of the most recent email you’ve received. Unsubscribing should take effect immediately, but due to marketing automation workflows, it is possible you may receive another email before you’re fully unenrolled in email marketing.
Third Party Service Providers
The Gilded Thistle contracts with third party software providers to create a better user experience, purchasing process, and customer service experience for our customers. Our service providers such as HubSpot or Stripe, may request to place cookies in your browser. These cookies enable us to deliver a tailored and superior shopping experience by capturing insights on products, pages and promotions our customers prefer to view and purchase. We do not allow our service providers to collect any customer or credit card data. We do not sell your data to any 3rd party and none of our 3rd party service providers are allowed to contact any of our customers.
“Cookies” are bits of information automatically stored on your computer based on your buying patterns and internet searches. If you do not want to enable cookies, disable them in your browser.
Secure Shopping
Sensitive personal information collected during a transaction is fully encrypted using 128-bit secure sockets layer (SSL) technology. Payments are processed through Stripe – our encrypted and secure payment gateway. Stripe collects payment information to process transactions only. Should you wish to save your payment information during checkout, Stripe will retain that information for your use with your private account login. The Gilded Thistle does not store your payment information locally and does not have access to your payment information.
**Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
Policy Changes
TheGildedThistle.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. TheGildedThistle.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.
Feel free to contact us with any questions about our Privacy & Security Policy.
Email
info@TheGildedThistle[dot]com
Mail
The Gilded Thistle
3900 Westerre Parkway
Suite 300
Richmond, VA 23233
ATTN: CUSTOMER SERVICE